Shipping policy
 

We take great care in preparing and packing each Lisolí order so it arrives safely to you.

Orders are typically processed within 2–5 business days. During busy periods or holidays, processing times may be slightly longer — thank you for your patience as we work thoughtfully. Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow its journey to you.

We primarily ship within Europe. Limited international shipping may be available upon request — please contact us and we'll do our best to assist.

Delivery times vary depending on your location and selected shipping method. Estimated delivery times will be provided at checkout, though please note these are guidelines and not guarantees. Occasional delays may occur due to circumstances beyond our control, such as carrier issues or customs processing — we appreciate your understanding.

Shipping costs are calculated at checkout based on your location and order size. Any applicable taxes and duties will be displayed before you complete your purchase.

 

Refund policy
 

We hope you love your Lisolí pieces. If something doesn't feel quite right, we're here to help.
 

As required by EU consumer protection law, you have the right to withdraw from your purchase within 30 days of receiving your order. To be eligible for a refund, returned items must be unused, in their original condition, and returned with all original packaging and seals intact. This does not apply if the item has been damaged or altered beyond what is necessary to examine the product.
 

To start a return, please email us at contact@lisolí.com with your order number, and we'll guide you through the next steps.

Return shipping costs are paid by the customer and deducted from the refund, unless the item is defective or incorrect. Approved refunds will be issued as soon as possible, and no later than 14 days from the date we receive the returned item, always to the original method of payment. This includes a refund of your original standard delivery cost, in accordance with EU consumer protection law.
 

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. In these cases return shipping is covered by Lisolí and refunds are handled in accordance with applicable consumer protection laws.

If you have any questions about your order, shipping, or returns, please don't hesitate to contact us.