Customer care
We want your experience with Lisolí to feel considered from start to finish. If you have questions, concerns, or simply want to reach out — we're always here, contact@lisolí.com We aim to respond within 1–2 business days.
We carefully prepare and pack each order to ensure it arrives safely to you. Orders are typically processed within 2–5 business days. Once your order has shipped, you'll receive a confirmation email with tracking details.
Delivery times may vary depending on your location and time of year. During busy periods or holidays, shipping may take a little longer — thank you for your patience. Thoughtful production takes time.
We hope you love your Lisoli pieces. If something doesn't feel quite right, we understand.
You may return unused items in their original condition within 30 days of receiving your order. To start a return, please contact us at contact@lisolí.com with your order number, and we'll guide you through the process. As each piece is made with care, we kindly ask that you handle items gently while deciding.
Return shipping costs are the responsibility of the customer and will be deducted from your refund. Please note that returns are sent back to our base in Sweden, so international return costs may apply. Once your return has been received and approved, we will refund the price you paid for the item along with the standard delivery cost from your original order.
Damaged items
If your order arrives damaged, please let us know within 48 hours of delivery. Send us a message with your order number and photos of the item and packaging — we'll make it right as quickly as possible.
Care
Our tableware is designed to be used and enjoyed often. Small variations in color, texture, or shape are part of the craftsmanship and individuality of each piece — a reflection of the hands and process behind them.
Your privacy matters to us. We only collect the information necessary to process your order and provide you with the best possible experience. Your personal details are never shared or sold to third parties and are handled with care and confidentiality.
We comply with GDPR and applicable Swedish data protection law. You can request access to or deletion of your personal data at any time by contacting us at contact@lisolí.com